FAQ

Frequently Asked Questions

If you can’t find what you’re looking for, please get in touch with us here.

Product Information

We currently have a variety of bakes for those on different restricted diets – gluten free, keto friendly, sugar free and diabetic friendly. We aim to offer an even wider range of bakes that include eggless, dairy free and even vegan friendly products in future, so do stay tuned!

We are not a halal-certified establishment, although we do not use gelatin or lard in any of our bakes. However, some of our bakes may contain pure vanilla extract, vanilla bean paste or other flavored extracts, which have trace amounts of alcohol.

Most of our bakes use ground almonds as a gluten free and keto friendly replacement for wheat flour. Some products may also contain walnuts, hazelnuts or other nuts. Additionally, we sometimes use lupin flour in some of our products (such as Cream Puffs), which may trigger a reaction from those with a peanut allergy.

If you have a nut allergy, please pay special attention to the ingredients listed in the product description of that item on our website.

Care information has been provided in each of the product descriptions, including information on how best to store your bakes if you have ordered extra to enjoy over the next few days.

In general, it is best to consume our bakes fresh on the day of purchase for optimal taste, and should be stored in a cool and dry place away from direct heat.

Ordering

There is no minimum order, please feel free to order as much or as little as you’d like!

We currently only take in orders placed through our website.

Please check that you have provided a valid phone number, email address and delivery address before submitting your order. This will ensure that we are able to contact you in case any problems arise for your order.

If you have made a mistake in keying in some or part of your order, or delivery details, please contact us as soon as you can with your order number and information on the order details to be corrected.

We always encourage customers to place orders as early as possible, to prevent disappointments from sell-out situations.

As all our bakes are only made upon order, all orders have to be placed at least 2 days in advance. Please contact us if you need to place an order urgently.

All orders are only confirmed upon receipt of payment. You will receive an email from us informing you of the confirmation of your order, after we have verified your payment. Please check your spam mailbox or contact us if you have made payment but have not received our confirmation email.

Sure it can! Simply complete the recipient’s information under “Shipping details” at the Checkout page, and we will arrange for delivery accordingly. We recommend giving the recipient a heads up about the delivery to ensure they can be present at the delivery location to receive the order.

If the recipients are located at different addresses, you will need to place multiple orders and indicate the contact and delivery details of each recipient in each order. This is because delivery fees are calculated per location.

Orders will be cancelled if we have not received payment within 12 hours of the order being placed.

No amendments and cancellations are allowed for confirmed orders three days or less prior to the scheduled collection date.

Payment

We currently accept payment through PayNow or bank transfer. We are exploring other payment options to make your shopping experience with us more convenient, so please bear with us in the meantime!

Please make payment within 12 hours from the time your order is placed. Detailed payment instructions will be displayed after you have placed your order on our website.

You will also receive an email confirming that we have received your order, which will contain the same payment instructions. Please check your spam mailbox if you’ve not received this email. Please note that your order is only confirmed after we have verified your full payment.

You will receive another email after we have verified your payment. If you have made payment within the aforesaid time frame but have not received a follow up email confirming that, please contact us to check.

Delivery

Yes! We deliver to most locations in Singapore except for offshore islands such as Pulau Ubin and Pulau Tekong, and restricted zones such as Jurong Island, Jurong Port, PSA Ports, SATS, Aerospace zones, Shipyards, Airline Road, Airport Cargo Road, Airport zones, ALPS Ave, Camps, Checkpoints, Construction sites, and Supply bases.

Delivery charges per location are as follows:

For orders below $45, delivery is $9;
For orders between $45 and $85, delivery is reduced to $6;
Orders above $85 will be entitled to free delivery!
The rates stated are for all areas except for fringe locations (eg. Sentosa, Tuas) which will incur additional charges, and will be calculated at Checkout.

All orders are delivered by our in-house delivery team to ensure that your order is delivered with care and timeliness. Deliveries will be made between 10am and 6pm, but not at any specific time. This will allow us to optimise our delivery routes for efficiency, and pass on the cost savings to you.

However, if you would like your order to be delivered at a specific timing, you may select a 2 hour time slot of your choice during Checkout, for an additional $10.

You are also free to arrange for your own delivery if you’d like! Simply opt for the self-collection option at Checkout, and give us a heads-up in the Order Notes.

Yes there is! Simply select self-collection at Checkout. There are no charges for self-collection, which is available everyday and strictly by prior appointment only.

The self-collection location is at Hougang Avenue 1. After we have received payment for your order, we will contact you via WhatsApp one day before your self-collection date, to provide you with our full address and confirm your estimated arrival time.

We will usually extend a 10-minute grace period for recipients to accept their deliveries. If the recipient is not around to receive the order and we are unable to reach the recipient/sender for further instructions, our delivery crew will leave the items at the recipient’s door step. We will not be held liable for any loss or compromise in the quality of our products. As such, if you are placing an order as a gift for a friend, we recommend giving the recipient a heads up about the delivery to ensure they can be present at the delivery location to receive the order.

In the event where we are unable to leave the order at the door due to circumstances (for example, when there is no covered place at the delivery location which would leave the order exposed to direct sunlight/heat or wet weather), it will be returned to us. We will do our best to re-deliver on the same day, however this is subject to the availability of our delivery schedule and re-delivery charges will apply. If there is no update from the recipient/sender on the day of delivery, the order will be cancelled and no refund will be made.

Please reach out to us with your order number and photos of the full order, delivered in its original condition. We will investigate and issue a refund or compensation where necessary.

Do note that feedback of such issues need to be made within 48 hours from receipt of order. Once 48 hours has lapsed, the issue will be handled on a goodwill basis.

Please rest assured that all our bakes are delivered fresh and undergo quality checks before they are packed for delivery or collection.